Pack, ship and void an order

Every offer shows its carrier account, service, delivery estimate and price, and whether the account is Test or Production. A service marked Rates only can't be bought. Freight estimates are never selected for you until each handling unit's details are entered, and a packer's own pick is kept when rates refresh.

If you change the boxes, the residential setting or the carriers after the rates loaded, Buy turns off until fresh rates are in, so a label is never bought at a price for different boxes. When something is missing, such as a customs line, the first problem shows next to the button.

The Documents tab lists every active label of the order with Preview, Print and Download, and the carrier's other papers, such as a commercial invoice or a bill of lading. Each label shows whether NetSuite has it. If NetSuite didn't take the update, the label stays bought and shows Not in NetSuite yet with a Retry NetSuite update button.

A shipped order is read-only: it opens on the Documents tab, and its boxes and addresses can't be edited. If the reply to a purchase was lost, for example because the page was reloaded, the page settles it by itself the next time it opens. NesoTMS never buys a second label to make up for a lost reply. A warning that the last purchase wasn't confirmed appears only when the carrier's answer really was unclear: check the carrier account before buying again.

Choose Void on the order's Documents tab (from Shipments History, open the order first). NesoTMS cancels the label with the carrier first, on the same account and environment that bought it, and only then updates NetSuite: it blanks that label's tracking numbers and, when no other label is active, sets the fulfillment back to Packed, which unlocks the ship page. If the carrier refuses, the label stays active and NetSuite isn't touched.

FedEx cancels a whole shipment, so voiding one label of a multi-box FedEx shipment cancels all of its labels. FedEx Freight has no online cancel: cancel with FedEx Freight, then an administrator records the carrier's confirmation number in NesoTMS. Whether a voided label's fee is refunded is between you and the carrier.

A shipped order has Create return label next to Void, and Shipments History has it for active outbound labels. It opens a dialog with the customer's address as From, your company's default return-to address as To, the boxes from the shipped label, and a reference such as Return for IF 218694. Choose Create return, and NesoTMS opens the new return order, where the rates load and Buy & print works as usual.

Return labels are US to US only. A return is its own shipment in Quick ship: it doesn't change the NetSuite fulfillment it came from, and you can void it like any other label.

Quick ship buys labels with no ERP order behind them. On New shipment, the ship-from is your default address, the ship-to can be typed or picked from the company's address book, and the rates show with Cheapest, Fastest and Best value badges. Get rates saves the order, and Buy & print buys it. The address book and the default ship-from, return-to and bill-to addresses are in Settings, under Addresses.

To ship many orders at once, import a CSV or Excel file on Quick ship's import page. NesoTMS gets rates for each order, preselects the cheapest, fastest or best-value rate, and after one confirmation buys them, with one PDF to print all the labels. A batch rates with your parcel accounts, and Canada orders from a file are finished on their own ship pages.