ShippingUpdated
Ship from the US to Canada
In short
UPS and FedEx labels can go from the US to Canada. When the ship-from and ship-to countries differ, the ship page shows a Customs panel: choose who pays duties and taxes and the Incoterm, check the invoice number and the item lines NetSuite prefilled, and Buy & print turns on once the invoice is complete. The commercial invoice is on the Documents tab.
- Carriers
- UPS and FedEx, from the US
- You need
- Item values and countries of origin; for FedEx, net weights
- Paperwork
- A commercial invoice NesoTMS fills in
On this page7 sections
What works for Canada
| Carrier | Services you can buy to Canada | Commercial invoice |
|---|---|---|
| UPS | UPS Standard, Worldwide Expedited, Worldwide Saver, Worldwide Express and Worldwide Express Plus. | Sent to UPS with the label, and on the Documents tab as a PDF. When UPS can't take it electronically, the purchase still succeeds and the invoice says to print three copies for the first box. |
| FedEx | FedEx Ground, International Priority (including Priority Express) and International Economy. | A paper invoice: print it, sign it and attach it to the shipment. NesoTMS doesn't send electronic trade documents to FedEx. |
| Other carriers and lanes | Shown as rates only, where the carrier quotes them. | None. Labels are US to US and US to Canada only. |
Fill in the Customs panel
The panel appears on the Shipping tab, below the boxes, as soon as the two countries differ, including after an address is corrected for that shipment.
- 1
Choose who pays duties and taxes
Customer pays, and the carrier bills the customer at delivery, or We pay, and the carrier bills your account. There is no default: whoever pays the shipping usually pays the duties, and NetSuite doesn't say which.
- 2
Pick the Incoterm
DAP (the default), EXW or FCA when the customer pays. DDP when you pay.
- 3
Check the invoice details
The invoice number is the sales order number and the customer PO # is the sales order's PO number, both from NetSuite. Add invoice comments if you need them. Choose the reason for export: Sale (the default), Warranty replacement (no charge), Repair, Sample or Return.
- 4
Check the items
There is one row per fulfillment line, with its description, part number, quantity, unit value, HS code and country of origin. Add or remove rows as needed. The total shows in the order's currency, and an item without a price has to be entered.
- 5
For FedEx, add the extra details
FedEx also needs each item's actual net weight and your export compliance reference: an AES ITN or an FTR exemption. NesoTMS never invents an exemption and never works out weights from values.
- 6
Buy and print
Buy & print stays off until the invoice is complete, with the first thing left to do next to the button. After the purchase the commercial invoice is on the Documents tab with Preview, Print and Download.
Where the prefilled values come from
NetSuite supplies the sales order number, the PO number, the currency and, for each item, its description and, when they are filled in NetSuite, its HS code and country of manufacture. An item with no country of manufacture gets the default country of origin from your import settings, when you set one in NetSuite setup; otherwise it has to be chosen. The invoice currency is the order's currency in NetSuite (US dollars when it has none), and NesoTMS doesn't convert currencies.
Filling the HS code and country of manufacture on your NetSuite items once saves typing on every Canada shipment after that.
Rates to Canada
UPS rates to Canada don't depend on customs, so they load as soon as the boxes have sizes. FedEx quotes to Canada need the invoice's item lines, so the FedEx offers appear once the items, net weights and export reference are filled in. Until then the rates panel says what FedEx is waiting for. Changing the PO number, the comments or who pays duties doesn't ask for new rates.
Printing Canada paperwork
In the browser, print the invoice from the Documents tab. On a shipping station, the commercial invoice goes to the document printer, three copies by default, and FedEx international Express labels print at least three copies. The station's copies setting can change the invoice count.
Limits
- From the US to Canada only. Labels can't be bought from Canada, and other international lanes are rates only.
- No USMCA certification, and NesoTMS doesn't file export declarations (EEI) for you.
- FedEx uses a paper commercial invoice: no electronic trade documents.
- Return labels are US to US only, so a Canadian customer's return isn't made in NesoTMS.
- Customs lines come from the fulfillment each time, so details you type on the ship page aren't saved back to your NetSuite items.
Canada questions
Who should pay duties and taxes?
Usually whoever pays the shipping. Choose Customer pays when the customer pays on delivery, with DAP, EXW or FCA, or We pay with DDP when your account pays.
Link to this answerDo I need an HS code for every item?
No, the HS code is optional on the invoice. Each item does need a description, a quantity, a unit value and a country of origin, and FedEx also needs its net weight.
Link to this answerWhat is the export compliance reference FedEx asks for?
The AES ITN you got when you filed the export, or the FTR exemption that applies to the shipment. NesoTMS doesn't choose one for you.
Link to this answerDoes NetSuite change for a Canada shipment?
The same way as for a US label: the shipping cost, the package lines with tracking numbers, and the Shipped status. The invoice stays in NesoTMS.
Link to this answerRelated pages
- Connect UPS, FedEx and USPS carrier accountsAdd a UPS, FedEx, FedEx Freight or USPS account to NesoTMS: the keys each carrier gives you, Test or Production, services and labels, and the connection test.
- Pack, ship and void ordersPack orders at the Packing Station, ship from the Clerk Station, buy and print labels, void them, make return labels and ship without a NetSuite order.
- UPS NetSuite integration: labels and write-backUPS NetSuite integration on your own UPS account: rate, buy and void labels from fulfillments, US to US and US to Canada, with tracking written back.
- FedEx NetSuite integration: labels and write-backFedEx NetSuite integration on your own FedEx account: rate, buy and cancel parcel labels from fulfillments, US to US and US to Canada, with write-back.