NesoTMS terms of service

01About these terms

1. 1.1

   These terms of service (the terms) are an agreement between NesoTMS LLC (NesoTMS, we, us) and the company or other organization that creates a NesoTMS account (the company, you). They apply to the NesoTMS website, the NesoTMS app, the NesoTMS Print desktop app and everything else we provide under the NesoTMS name (together, the service).

2. 1.2

   NesoTMS LLC is a limited liability company organized under the laws of Indiana.

3. 1.3

   NesoTMS is for businesses. By creating a company, accepting an invitation to join one, or using the service, you agree to these terms. If you do this for a company, you confirm that you have the authority to bind it to them. If you do not agree, do not use the service.

4. 1.4

   These terms take effect on October 8, 2026. They work together with the privacy policy, the cookie policy and any written agreement we sign with the company. If a signed agreement conflicts with these terms, the signed agreement wins on that point.

02The service

1. 2.1

   NesoTMS is shipping software for teams that run on NetSuite. It reads orders from NetSuite, compares rates from the carrier accounts the company connects, buys, prints and voids labels, books freight, and writes tracking numbers, package details, cost and ship status back to NetSuite. Quick ship does the same for shipments typed in or imported without a NetSuite order. NesoTMS also provides packing and clerk stations, reports, an address book and NesoTMS Print for printing at the packing station.

2. 2.2

   NesoTMS is software. We are not a carrier, freight forwarder, freight broker or customs broker. We do not move goods, and we are not a party to the company's agreements with its carriers.

3. 2.3

   The carriers, countries and features the service supports are described on the carriers page and in the changelog. They can change as the product grows. A feature marked as sandbox or testing is not for real shipments.

4. 2.4

   NesoTMS is not a trade-compliance service. We do not file export declarations or electronic trade documents, certify origin, or give customs, tax or legal advice. A commercial invoice or other document is prepared from the information the company enters.

5. 2.5

   We may add, change or retire features. If we remove a feature that a paying company relies on, we will tell its admins beforehand wherever we reasonably can.

6. 2.6

   If the company installs NesoTMS Print, we give it a limited, non-exclusive, non-transferable license to install and run the app on its own computers, only to print documents from the service, for as long as its subscription lasts. The company is responsible for its computers, printers and network.

03Accounts and roles

1. 3.1

   The person who creates a company is its first admin. Admins invite and remove people, connect NetSuite, manage carrier accounts, printing computers and billing. Members rate, buy and void labels, use Quick ship and see reports. The security page lists what each role can do.

2. 3.2

   Each person signs in with their own email address and the six-digit code that is emailed to them. Do not share sign-in codes or let someone else use your sign-in. Tell us promptly at the address below if you think someone has used an account without permission, or if you find a security problem in the service. Do not access, change or keep another company's data while you look.

3. 3.3

   The company is responsible for what its people do in NesoTMS, for the accuracy of the details it gives us, and for removing people who should no longer have access.

4. 3.4

   Admins enter NetSuite keys and carrier credentials. Enter only credentials the company is allowed to use, and remove them in the app when they should stop working. We store them encrypted and use them only to run the service for the company.

5. 3.5

   The service is for businesses and for people who are at least 18 years old. It is not for personal or household use.

04Plans and billing

1. 4.1

   A company subscribes from the Billing page of the app, after it creates its account. A company's first subscription starts with a 15-day free trial, and no card is needed to start it. If the company has added a card when the trial ends, the first monthly charge is made then. If it has not, the subscription ends and nothing is charged.

2. 4.2

   NesoTMS is a monthly subscription. The company's plan and any add-ons set how many users, warehouse locations, shipping stations and carrier accounts it can have. The plans are described on the pricing page and on the Billing page of the app.

3. 4.3

   The monthly subscription is the only fee. NesoTMS charges no setup fee, no implementation fee, no integration fee, no onboarding fee and no per-label fee, and there is no long-term contract. Carriers bill the company directly, at the company's own rates, for the labels it buys on its own carrier accounts.

4. 4.4

   Subscriptions are billed in advance, every month, in US dollars, through Stripe. Card details are entered on Stripe's pages and are never seen or stored by NesoTMS. Stripe's terms apply to the payment. By subscribing, the company authorizes us and Stripe to charge it every month until it cancels.

5. 4.5

   Fees do not include taxes. If we are required to collect a tax, we will add it and show it on the invoice. The company is responsible for any other taxes, duties and customs charges that arise from its shipments.

6. 4.6

   If a payment fails, Stripe may try again. If a payment stays unpaid, we may limit or suspend the account after telling the company's admin, as described under Suspension and termination.

7. 4.7

   We may change fees for future billing periods. We will email the company's admin at least 30 days before a change takes effect, and the company can cancel before then.

8. 4.8

   Fees are paid in advance and are not refundable, including for part of a month, unless the law requires a refund or we agree otherwise in writing.

9. 4.9

   To change plan or add-ons, use the Billing page of the app or write to us.

05Cancelling

1. 5.1

   An admin can cancel at any time from Manage payments in the app, or by writing to us. Cancelling takes effect at the end of the billing period the company has already paid for, and the company keeps the service until then.

2. 5.2

   Cancelling does not void labels that were already bought. The company should void the labels it does not need while its subscription is active, because carriers set their own limits for refunds.

3. 5.3

   Before cancelling, the company can export its shipment history from Reports as a CSV or Excel file. For 30 days after its subscription ends, we will, if the company writes to us, send it an export of its shipment history in a common format. After that, we may delete the company's data, as the privacy policy describes.

06Your data

1. 6.1

   The company owns its data: the orders, addresses, packages, customs information, documents and other content that it or its people enter, import from NetSuite or create with the service (customer data). We do not own it.

2. 6.2

   The company gives NesoTMS a limited, worldwide, non-exclusive license to host, copy, process, transmit and display customer data, and to send it to the carriers and other services the company connects, only as needed to provide, secure and support the service for the company.

3. 6.3

   We may also use information about how the service is used, such as counts of labels bought or errors, in a form that does not identify the company or any person, to run, secure and improve the service.

4. 6.4

   The company is responsible for its customer data: for having the right to put it into the service, including personal information about its recipients and customers; for any notices and consents the law requires; and for its accuracy.

5. 6.5

   Where customer data includes personal information about other people, we handle it on the company's behalf and only on its instructions, which are these terms and the way the company uses the service. We keep it confidential, protect it as the security page describes, tell the company's admins without undue delay after we learn of a breach that affects it, and help the company answer requests from individuals where we reasonably can. The providers that help us run NesoTMS are listed in the privacy policy, and we remain responsible for them. If the company needs a separate data processing agreement, it can write to us.

6. 6.6

   We use reasonable administrative, technical and physical measures to protect customer data. No system is perfectly secure, and we cannot guarantee that data will never be lost, altered or reached by someone who should not have it.

07Carriers, NetSuite and other services

1. 7.1

   Carrier and NetSuite accounts belong to the company, under its own agreements with UPS, FedEx, USPS, Oracle NetSuite and others. NesoTMS acts on them with the permissions the company gives it. The company is responsible for those agreements, permissions and fees. NesoTMS is not affiliated with or endorsed by those companies, and their names and logos belong to them.

2. 7.2

   Rates, transit times and other carrier information shown in the service come from the carrier when the request is made. They are estimates. The carrier's invoice is final and may include charges, such as address corrections, residential and fuel surcharges or dimensional weight, that were not known when the label was bought.

3. 7.3

   Carriers and NetSuite can be slow, unavailable or change how they work. We are not responsible for their failures or changes. If a change stops a feature from working, we will make reasonable efforts to update the service.

4. 7.4

   NesoTMS also relies on companies that help us run it. They are listed in the privacy policy, and their terms apply to their own services.

08Labels, purchases and voids

1. 8.1

   A label is only as correct as what is entered. The company is responsible for the addresses, package weights and sizes, declared values, customs information (such as the items, values, country of origin, Incoterm and reason for export) and every other detail it ships with. Address checking in the service is advisory.

2. 8.2

   NesoTMS records each purchase before it reaches a carrier and never retries a purchase on its own. If a carrier does not answer clearly, the purchase stays guarded until it is settled. Check with the carrier before buying again.

3. 8.3

   A void asks the carrier to cancel a label. Whether and when the carrier refunds its cost is up to the carrier and its rules. FedEx Freight shipments cannot be cancelled through the carrier's API: an admin cancels with FedEx Freight and records the carrier's confirmation in NesoTMS.

4. 8.4

   Packing, shipping, freight, customs, duties, taxes and the contents of every shipment are the company's responsibility. The company must follow carrier rules and the law, including the rules on prohibited and restricted items, hazardous materials, export controls and sanctions. NesoTMS does not check what is shipped.

5. 8.5

   Claims for lost, delayed or damaged shipments go to the carrier, under the company's carrier agreement and the carrier's terms.

09Acceptable use

The company and its people may use the service only for lawful business shipping. Do not do any of the following, and do not help anyone else do them:

1. 9.1

   Shipping anything that is illegal or that a carrier prohibits, or using the service to break export control, sanctions or customs laws, or for a person or place that is subject to US sanctions.

2. 9.2

   Entering false, misleading or incomplete shipment or customs information, or using another person's identity or carrier account without permission.

3. 9.3

   Sharing sign-in codes or credentials, or signing in as someone else.

4. 9.4

   Trying to reach another company's data, getting around roles or limits, or probing, scanning or testing the security of the service without our written permission.

5. 9.5

   Interfering with or overloading the service, or sending malware or other harmful code through it.

6. 9.6

   Copying, scraping, reverse engineering or decompiling the service, or trying to get its source code, except where the law allows it.

7. 9.7

   Using the service, or what you learn from it, to build or improve a competing product.

8. 9.8

   Reselling the service, or using one company's subscription to serve another company.

9. 9.9

   Using the service to harass, defraud or harm anyone, or to violate anyone's rights.

10Suspension and termination

1. 10.1

   We may suspend access, in whole or in part, if a payment is overdue after we have told the company's admin, if the company or someone using its account breaks these terms, if its use threatens the security or operation of the service or of other companies, or if the law requires it. We will tell the company's admin and restore access when the cause is fixed, where that is reasonable.

2. 10.2

   We may end the agreement if the company materially breaks these terms and does not fix it within 15 days of our notice, immediately for fraud, illegal use or a serious or repeated breach, or if we stop offering the service. If we stop offering the service, we will give at least 30 days' notice and refund fees paid for the period after it ends.

3. 10.3

   The company may end the agreement at any time by cancelling, as described under Cancelling.

4. 10.4

   When the agreement ends, the company's right to use the service ends. What happens to its data is described under Cancelling and in the privacy policy. Fees owed, ownership, disclaimers, limits of liability, indemnity, disputes and the general terms survive the end of the agreement.

11Ownership and feedback

1. 11.1

   NesoTMS owns the service: the software, designs, documentation, trademarks and every improvement to them. These terms give the company a limited, non-exclusive, non-transferable right to use the service for its own business while its subscription is active. We keep every right we do not expressly give.

2. 11.2

   The NesoTMS name and logo belong to NesoTMS LLC. Carrier names and logos and the name NetSuite belong to their owners.

3. 11.3

   If the company or its people give us feedback or suggestions, we may use them without restriction or payment and without naming anyone.

12Warranty disclaimer

1. 12.1

   The service is provided as is and as available. To the fullest extent the law allows, NesoTMS disclaims all warranties, express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

2. 12.2

   We do not warrant that the service will be uninterrupted, error-free or secure, that carrier rates, labels, tracking, transit times or customs documents will be accurate or complete, that a carrier or NetSuite will accept them, or that the service will meet the company's needs.

3. 12.3

   We do not offer an uptime figure or a support response time under these terms. An availability or support commitment applies only if we agree to it in writing. A feature in testing or in a carrier's sandbox is provided with no warranty at all.

13Limitation of liability

1. 13.1

   To the fullest extent the law allows, NesoTMS and its owners, officers, employees and suppliers are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, loss of or damage to goods, the cost of replacement services, or amounts owed to carriers, taxes, duties, customs charges, fines or penalties, arising out of or related to the service or these terms, even if we were told they could happen.

2. 13.2

   The total liability of NesoTMS for all claims arising out of or related to the service or these terms is limited to the amount the company paid NesoTMS for the service in the twelve months before the event that gave rise to the claim.

3. 13.3

   These limits apply to every legal theory, including contract, negligence and other tort, and strict liability. They do not limit liability that the law does not allow to be limited. Some places do not allow some of these limits, and then the limits apply as far as the law allows.

14Indemnity

1. 14.1

   The company will defend NesoTMS, its owners, officers and employees against any claim by a third party, and pay the damages, fines, costs and reasonable legal fees that result, to the extent the claim arises out of the company's customer data or the goods it ships, the company's breach of these terms or the law (including trade, customs and carrier rules), or a claim by one of its people or a recipient about its use of the service.

2. 14.2

   We will tell the company promptly about a claim. The company may control the defense, but it cannot settle a claim in a way that admits fault for NesoTMS or limits what NesoTMS may do without our written consent.

15Disputes

1. 15.1

   If you have a concern, write to us at info@nesotms.com first. Most problems can be solved by talking. Before either side starts a formal proceeding, both will try in good faith to resolve the dispute informally for 30 days, except where urgent relief is needed.

2. 15.2

   These terms, and any dispute about them or about the service, are governed by the laws of the State of Indiana, without regard to its conflict-of-law rules.

16Changes to these terms

1. 16.1

   We may update these terms. We will post the new version on this page with a new last-updated date. For a change that materially affects the company's rights, we will email its admins or show a notice in the app at least 30 days before the change takes effect, or sooner where the law or a security or legal reason requires it.

2. 16.2

   If the company does not agree to a change, it can cancel before the change takes effect. Using the service after the change takes effect means the company accepts it.

17General

1. 17.1

   These terms, with the documents they refer to, are the whole agreement between the company and NesoTMS about the service and replace any earlier understanding about it.

2. 17.2

   The company may not assign these terms without our written consent. We may assign them to an affiliate or to a successor in a merger, sale or reorganization. If a part of these terms cannot be enforced, the rest stays in force. A right we do not use is not given up.

3. 17.3

   Neither side is liable for a failure caused by something outside its reasonable control, such as a failure of a carrier, network or hosting provider, a labor dispute, a natural disaster, war or government action. This does not excuse a payment obligation.

4. 17.4

   We send notices to the email address of the company's admins or in the app. The company sends notices to info@nesotms.com. The company and NesoTMS are independent contractors. Nobody else has rights under these terms. If these terms are translated, the English version controls.

18Contact

1. 18.1

   Write to NesoTMS LLC at info@nesotms.com with any question about these terms.